Refund & Cancellation Policy

Effective Date: 11 March 2024

Our goal is to ensure every RAJA PIPES delivery meets the exact needs of your project.

1. Order Cancellation

  • Orders can be cancelled prior to dispatch by submitting a written request with the purchase reference.
  • Custom or made-to-order products may not be cancelled once manufacturing has commenced.
  • Advance payments, if any, will be adjusted against future purchases or refunded after deducting irreversible costs.

2. Returns & Exchanges

  • Return requests must be raised within 7 days of delivery and require proof of purchase.
  • Products should remain unused, in original packaging, and suitable for resale.
  • Transportation costs for approved returns are borne by the customer unless the error is attributable to RAJA PIPES.

3. Refund Processing

  • Once returned goods pass quality inspection, refunds are processed within 7–10 business days.
  • Refunds are released through the original payment method or via bank transfer as mutually agreed.

4. Damaged or Incorrect Supplies

  • Please report transit damage, shortages, or incorrect items within 48 hours of delivery.
  • Photographic evidence and delivery documentation help us expedite replacements or credit notes.