Privacy Policy

1. Information We Collect

We collect information that helps us deliver products, process inquiries, and offer personalised support:

• Contact details: name, company, phone number, email address, and postal address.
• Business requirements: project information, product interests, and timelines submitted through our forms.
• Communications: messages exchanged via email, phone, WhatsApp, or the contact form.
• Website data: non-identifiable usage analytics such as device type, browser, and page interactions.

2. How We Use Information

• Responding to enquiries and preparing quotations or catalogues.
• Managing orders, deliveries, and after-sales service requirements.
• Sending operational updates, marketing messages, or technical resources where you have opted in.
• Improving our website experience and understanding product demand trends.

3. Sharing & Disclosure

• We never sell your data. Information is shared strictly with logistics partners and service providers who support our operations and are bound by confidentiality obligations.
• We may disclose information if required by law, regulation, or governmental request.

4. Data Retention & Security

• We retain customer records for as long as necessary to serve your account or as required by applicable regulations.
• Administrative, technical, and physical safeguards are in place to protect information against unauthorized access, alteration, or disclosure.

5. Your Choices

• Request access, correction, or deletion of your personal information.
• Opt-out of marketing emails or WhatsApp communications at any time.
• Control cookie preferences using your browser settings.

To exercise any of these rights, contact us at contact@rajapipes.shop or call +91 9828477594.

6. Updates to This Policy

We may update this policy to reflect changes in our services or legal obligations. Updates will be posted on this page with a revised effective date.